TERMS AND CONDITIONS

1. INFORMATION ABOUT US

This site is operated by and the goods you purchase will be supplied by AMCO International BV ("we"). We are registered in the Netherlands under company number 57409404 and with our registered office at Veilingweg 7, 6247EP Gronsveld. Our main trading address is Veilingweg 7, 6247 EP Gronsveld. Our VAT number is NL852567959B.01. You can contact us by email at info@kitchenmarket.co.uk or by telephone on +44 1223 790710 (local rate).

We are a Trusted Shops member and have obliged ourselves to the Trusted Shops’ Code of Conduct. Details of the code can be consulted at http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf

2. YOUR PERSONAL INFORMATION

We will use your personal information in accordance with our Privacy Policy http://www.kitchenmarket.co.uk/privacy-policy, which forms part of these terms.

3. CONTRACT CONCLUSION

If you submit an order for goods via this site by clicking 'Submit order', your order is an offer to us to buy the goods on our website.

We will acknowledge receipt of your order by sending you an automatically generated email accepting your order. With this email the contract will be concluded.

The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order. You should read and check the details in this email to ensure that they are correct.

If the details in the email confirming your order are not correct, or if you are not satisfied with the details in the email, please contact us at info@kitchenmarket.co.uk The contractual language is English.

We store the contract’s content and will send you the details of your order as well as our general terms via email. The general terms can be found http://www.kitchenmarket.co.uk/terms-and-conditionsat all times. The details about your recent orders can be found in your customer login.

4. PRICE AND DELIVERY COSTS

We shall use our reasonable endeavours to ensure that the prices quoted on our site are correct. Information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order.

Where the correct price of the goods is less than our stated price, we will charge the lower amount on dispatch. If the correct price of the goods is higher than the price stated on our site, we may, if possible, reject your order in our discretion, in which case we will notify you of such rejection and the correct price for the goods.

Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs. They will be notified to you separately before you submit your order and will be confirmed to you by email.

We charge shipping costs of £4.95. Shipping to mainland UK adresses is free for orders above £50. For cash-on delivery extra charges of £15 apply. For the following Island we charge an extra delivery cost of £ 25:

gy1-9, hs1-9, im1-9, iv1-28, bt1-71, iv36, iv40-56, iv63, je1-4, bt74-82, ka27-28, kw1-17, pa20-38, pa41-78, bt86-88, ph19-26, ph31-44, po30-41, ze1-3, bt92-97

We only ship to the United Kingdom.

5. AVAILABILITY AND DELIVERY

Information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on the site.

Delivery will be made according to the information on the product pages after your order is accepted.

We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.

6. PAYMENT

Payment for goods can be made by one of the following payment methods [choose appropriate or extend accordingly:

  • payment in advance
  • cash on delivery (surcharges of £15 apply)
  • PayPal
  • Credit card 

7. RIGHT TO CANCEL

You have the right to cancel this contract within30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us at our emailadress: info@kitchenmarket.co.uk of your decision to cancel this contract by a clear statement.Or sent a letter to our adress: AMCO International BV, Veilingweg 7, 6247EP Gronsveld (Netherlands)
To meet the cancellation deadline, it is sufficient for you to send your our communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
Reimbursements will be done immediately, but in any event no later than at the end of 14 days after the day on which you received the goods back.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

You shall send back the goods or handthem over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods.

Reimbursements will be done immediately, but in any event no later than at the end of 14 days after the day on which you received the goods back.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature characteristics and functioning of the goods

8. REFUNDS POLICY

When you return goods to us because you have cancelled the contract between us during the cooling-off period, reimbursements will be done immediately, but in any event no later than at the end of 14 days after the day on which you received the goods back.

If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will:

- provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or

- at your option, repair or replace the goods at our cost (including the cost of postage), unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid for the goods in question.

We will usually refund any money received from you using the same method originally used to pay for your purchase.

9. CANCELLATION BY US

We reserve the right to cancel the contract between us if, for example:

  • we have insufficient stock to deliver the goods you have ordered;
  • we do not deliver to your area; or
  • one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.

10. TITLE AND RISK

You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

11. LIABILITY

We are not responsible if you cannot access the site properly or at all because of any event outside our control, for example (without limitation) the performance of your or our ISP, your browser or the internet.

This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee that the site or any individual feature of the site will be error free, available all the time and/or free from viruses. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

Nothing in these terms will affect any liability we may have: (a) for fraudulent misrepresentation; (b) for death or personal injury arising from our negligence: (c) under Part I of the Consumer Protection Act 1987; (d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or (e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.

12. EVENTS BEYOND OUR CONTROL

We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion.

13. INVALIDITY

If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.

14. LAW AND JURISDICTION

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.

15. NOTICES

All notices you send us must be sent to the contact details on this site http://www.kitchenmarket.co.uk/contact/. We may give notice to you at either the email or postal address you provide to us when making a purchase. [Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.] In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressee.